Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a VelorHealth subscription, you receive access to the digital programs, content, and features included with your selected subscription.

Your subscription will automatically renew at the end of each billing period unless you cancel it before your next renewal date. Your payment method will be stored securely and automatically charged at the beginning of each new billing period.

You may cancel your subscription at any time. After cancellation, you will continue to have access to your subscription and all included digital program content through the end of your current paid billing period. You will not be charged again after your subscription ends.

Digital Program Subscription Refunds

Payments for digital program subscriptions are non-refundable once they have been processed. Because you receive continued access to the digital program for the full billing period that you have paid for, we do not provide full or partial refunds for the remaining portion of a subscription period.

If you no longer wish to continue your subscription, you must cancel it before your next scheduled renewal charge. Canceling after a renewal payment has already been processed will prevent future renewals, but the payment that has already been processed will not be refunded. You will retain access to the program through the end of that paid billing period.

You can manage or cancel your subscription through your customer account or through the subscription management link provided in your subscription-related emails.

Access to subscription-only programs and content will end when your current paid subscription period expires.

By purchasing a subscription, you acknowledge and agree that:

  • Your subscription will automatically renew according to the billing frequency displayed at checkout until canceled.

  • You are responsible for canceling your subscription before your next renewal date if you do not wish to be charged again.

  • Digital program subscription payments are non-refundable once processed.

  • Canceling a subscription stops future renewal charges but does not refund a charge that has already been processed.

  • You will continue to have access to the digital program through the end of the billing period you have already paid for.


Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

 
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.