Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in good condition, with tags, and in its original packaging. 

To start a return, email customersupport@velorhealth.com

If your return is accepted, we’ll send you a return shipping label, which will need to be printed. The cost of this return label will be deducted from your refund amount. Instructions on how and where to send your package will be on your return label. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at customersupport@velorhealth.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Subscription Refunds

VelorHealth subscription payments are generally non-refundable once they have been processed.

You may cancel your subscription at any time to prevent future recurring charges. After cancellation, you will continue to have access to the subscription and any included digital program content through the end of your current paid billing period.

Canceling a subscription does not automatically entitle you to a refund for the current billing period or for any previous subscription payments.

If you believe you were charged in error or experienced a billing issue, please contact VelorHealth customer support as soon as possible so we can review the charge.

Refunds, when approved, are issued to the original payment method and may take several business days to appear depending on your bank or payment provider.

Once your paid subscription period ends, access to subscription-only digital content and programs will end unless you renew or reactivate your subscription.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
Your refund will be initiated once your item is delivered to our warehouse, where it will then be inspected. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at customersupport@velorhealth.com